Ongoing Industrial Action Affecting Deliveries - Updated 14 December

Please be aware that there is currently strike action affecting the national delivery network in the UK. Royal Mail and ParcelForce staff have planned strikes on several days throughout November and December, and this may cause a delay with your order. Our team are working hard to get your parcels with you as quickly as possible, however please be advised that all other national courier services are under additional strain during this time, and so deliveries across the entire network may be affected.
All of the services we use are fully trackable, and you will receive tracking information by email when your parcel leaves us. Please continue to refer to this tracking information for updates on your order. If you have any questions, please do not hesitate to contact our Customer Service team on 01823 672071.

Last Orders for Christmas

Please see below for the last recommended order dates for delivery before Christmas. Due to the ongoing industrial action, we are not able to guarantee pre-Christmas delivery and would advise you to speak to our Customer Service team if you need your parcel urgently. These dates are a guideline and apply to in-stock items only.

For UK Mainland Delivery

Shipping - Order by 12pm on Tuesday 20th December

If you are looking for delivery and shipping info, that probably means either a) you’re thinking of shopping with us and want to know how much and how long it will take to get your parcel, or b) you’ve ordered, and you just want to check our delivery policy to double check how/when you will receive your parcel.

If you are a potential new customer, then first off, thank you for considering shopping with us, we hope the information below will satisfy your queries, and we look forward to processing your order.

If you are an existing customer checking up on our delivery information, please rest assured that if the answers you are looking for aren’t below, then we are only an email or a phone call away. Just visit our Contact Us page for our details.


The nitty gritty

There are two main things you will want to know, so we thought we’d get straight to the point and give you that information first.


1. How much will it cost to have my parcel delivered

 Please use the table below for information about different countries, but for mainland UK, its:

orders over £75 - standard UK delivery is FREE!

orders under £75 - standard UK delivery is £5.95*


2. How Long will my order take to arrive?

For all orders using our standard delivery we aim to dispatch items within 2 working days, and where possible always use a next day service. Sometimes this is not always possible, and dispatch may take 3-4 days, especially during peak shopping periods such as Black Friday, Christmas and during the sales. We therefore ask that you allow 5 working days for delivery of your order.

Need it in a hurry? Quite often, depending on the items, we can deliver a lot quicker than this, and so if your item(s) are urgent please call us to discuss arranging a quicker delivery.



What courier will deliver my parcel?


Parcelforce – We are proud to use Parcel force to send our parcels. You can now easily track and manage your delivery using the parcelForce app, or at


Help us deliver to you - Please be sure to fill in the 'comments about your order' box clearly stating instructions during checkout. This should be used for instructions on reaching your address, or a trusted neighbour to leave your parcel with. Parcelforce may also leave your parcel in a safe place if specified, however, if you do request for them to be left in a safe place then we cannot be held responsible if the goods are lost under these circumstances. The service we use is signed-for and so we cannot guarantee that the driver will be able to leave in your requested safe place. If goods are left with a neighbour / trusted person then we cannot be held responsible if the goods are lost under these circumstances.

Please note: Although we use superb couriers, unforeseen circumstances can affect the delivery speed of your parcel, such as weather conditions or other unanticipated events.


Occasionally, we may also use Royal Mail if appropriate to deliver your parcel.

Order tracking


Via Parcelforce: Once you receive your dispatch confirmation email you will also soon after receive an email with a tracking number in it. You can use this tracking number to track your parcels location via Parcel force, either by clicking here, or by clicking the link in the email.


Via ‘My Account’: To check the status of your order, simply sign into your account and click on the ‘View my orders’ button. A list of your current, previous and cancelled orders will all be listed on this page, with the order status showing in the first column.


If you have any further questions about the status of your orders, please contact us.


Extra information

VAT on postage- will also be deducted automatically from VAT rated products on all Channel Island orders & those outside the EU.

Liquids, Aerosols and Gels - For security reasons relating to international air transport, we are unfortunately unable to deliver liquids, aerosols and gels outside of mainland UK.

Stock Availability - Stock levels are revised frequently, and we endeavour to keep stock levels as accurate as possible. However, in the unfortunate situation where your item(s) happen to be out of stock, we will contact you by phone or email to inform you of any delay, or when, in the unlikely situation that your item(s) are completely unavailable, we will contact you to offer alternative products where applicable. You are obviously welcome to a refund though, if the delay or alternate item(s) are not satisfactory to you.


International Orders

Temporarily, on account of increased freight charges during the COVID-19 pandemic, we are not shipping internationally. This remains under constant review and the list of countries we deliver to will be updated as the situation improves. 

If you are an international customer that is happy to arrange their own shipping for their order, please do contact us and we can discuss this further.